AI Review Reply Generator for Small Business
Paste a customer review and get a professional reply draft in seconds — for the positive ones that deserve a thank you, and the negative ones that need a thoughtful, public response.
This tool sends the text you enter to Google's Gemini API to generate a result. See our Privacy Policy.
How it works
A public reply does two things at once: it responds to the person who left the review, and it signals to everyone else reading that review section how the business handles feedback. That second audience is usually bigger than the first, which is why a defensive or dismissive reply to a negative review often does more damage than the original complaint did.
Most review platforms show unanswered reviews sitting there indefinitely, which reads to a browsing customer as either not caring or not being around to notice. A short, specific reply — one that references what the reviewer actually said rather than a generic template — closes that gap in under a minute.
This tool sends the review text you paste to Google's Gemini API to generate the draft; see the Privacy Policy for details on how that's handled.
Frequently asked questions
Q.Should I reply to every review, even positive ones?
Replying to positive reviews takes 30 seconds and shows future customers you're engaged. It matters most for negative reviews, though — a thoughtful public reply often does more for your reputation than the original complaint did damage.
Q.Is my review data sent to a server?
The review text you paste is sent to Google's Gemini API to generate the reply — it isn't stored by SMBkits afterward.
Q.Should I always use the draft exactly as generated?
Read it before posting. It's a strong starting point, but you know the specific situation — add a detail only you'd know if it makes the reply feel less templated.